Shipping & Returns

Shipping Information

RegionOrders below EUR50,-Orders over EUR50,-CourierDelivery Day
Within the BeneluxEUR4,95FREEDHL / PostNLChoice of Thursday or Saturday
Other EU CountriesEUR4,95FREEDHLOn Request
Outside of the EUOn RequestOn RequestDHL / FedExOn Request

Shipping within the Benelux

Shipping is FREE for orders over EUR 50, – For smaller orders (up to EUR 50, -) the shipping costs are EUR 4.95 per shipment. Packages are shipped via DHL. Delivery takes on average two business days after the order is placed. For all DHL shipments, you will receive track & trace data so you can track the location and status of your order. In some cases, packages are offered via PostNL, which could mean that the order might be delivered earlier. Track and trace data is also provided by email for PostNL shipments.

Shipping to other EU countries

Shipment to other EU countries is also FREE for orders over EUR 50,-. For smaller orders below EUR50,-, shipping costs are EUR 4.95 per shipment regardless of the package size. All orders – including mailbox shipments – are shipped via DHL. For all deliveries to EU countries, you will receive track & trace data with all information regarding the status of your order.

Shipping outside the EU

For all orders to be delivered at an address outside the EU, shipping costs will be provided upon request. Not only the size and weight of a package but also the desired delivery speed determines the shipping costs. Within the European mainland, shipment usually takes place via DHL or FedEx. Transport cost statements always include insurance coverage based on the value of the item.

Returns

Not sure about your new cajon after a few days of playing? No problem! Within 14 days of purchase, you can always return it free of charge – if not damaged. Returns can be done at our shop on the Rijnstraat 111 or by courier/post (at your own expense). Upon receipt, we will refund you the paid amount as soon as possible, no later than 30 days after receipt as per our terms & conditions.